Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 200 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere! Iglu Cruise is financially secure and is ABTA and ATOL protected. Providing excellent customer service is at the heart of everything we do. We value our customers’ feedback and we would like to hear from you. If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents. You can also view your booking in My Booking and find answers to many questions on our online Help Centre.
28 Reviews
The staff that i spoke to were very helpful and understanding when i kept asking questions about the deal.
Friendly professional and courteous service
Excellent work by Gemma and Helen. Thank you
Have used this company several times before and never had anything else other than a great service and brilliant staff
Nothing was too much trouble for Natasha and she made it very easy to book this cruise.
Efficient, knowledgeable and non-pushy booking process.
Very easy to navigate website. Simple booking process which outlined everything included. Email confirmation after booking.
I found Caitlin most helpful and very easy to talk to. She explained everything in detail and also has a delightful way of talking to you.
Monika was very helpful when I made my booking. She explained everything very carefully to make sure I understood.
The customer service agent had the knowledge and made you feel that your enquiry was the most important Recomended
Excellent service. Very knowledgeable about my selected cruise.
Pure efficiency. Nothing too much trouble. All booked in 20 minutes. Perfect
very efficient indeed. I would highly recommend Igloo, as I have used them many times now.
Knowledgeable and efficient as always ? Nothing is too much trouble.
Very easy to talk to and they made everything very clear
Always book our cruises through Iglu, excellent service and good price, have had 6 cruises with them.
Really easy to book. The representative phoned us back and everything was settled in minutes. Great experience with this company.
Very friendly customer care and simple booking system. Easy to use web site. Good value.
Very quick response to request for a quote. When we actually booked Daniel was very efficient.
Very competitive prices. Website easy to navigate booking a cruise quick and easy.
Excellent,we’ve used Iglu on numerous occasions,it’s always our first point for a cruise.
Great customer service. Tour operator got back to us quickly. Was very helpful throughout the booking.
Made a reservation by telephone booking agent Danielle Reed could not have been more helpful.
Easy to book and good information on cabins
Riannah covered all the points and offered the flexibility needed before confirming our flight dates
Both customer advisors I spoke to were very polite, knowledgeable and extremely helpful.
Great experience and lovely lady who talked me through everything to make our Cruise the best
Always plenty of accurate information and reasonable prices.